303 Local jobs expected to be lost due to layoffs and closure by August 30

iQor issued layoff and closure notices to it’s employees today, June 12, 2019.

Update, June 13, 2019 4:45pm

The following statement was provided by Robert Constantine, Vice President of Marketing for iQor:

“As is required by law, iQor has issued a WARN [Worker Adjustment and Retraining Notification Act] notice for our Klamath Falls operations due to current business circumstances. As previously communicated to our employees, there are ongoing efforts to contract with another client to continue operations in Klamath Falls but at this time, we do not have a signed contract to continue operations. Should we be successful in that venture, the previously issued WARN notification will be withdrawn or modified. We care for our employees deeply, and understand the stress this is causing to them, their families and the Klamath Falls community. We are working hard to achieve a more favorable outcome.”

Update, June 13, 2019, 9:45am

A copy of the letter received by Klamath Falls News has been added to the article.

Original

Today, iQor issued letters to its Klamath Falls employees stating that all employees are expected to be laid off and that the facility will close by August 30. In a letter obtained by KFN it states, “by August 30, 2019 that the entire facility will be closed and all employees at the facility will be impacted. This closure is expected to be permanent.”

iQor is a call center that provides contracted telephone support for other companies.

Klamath Falls News reached out to local representatives from iQor, but they were not available for comment on the closure.

Letter obtained by Klamath Falls News.

June 12, 2019

XXXXX
XXXXX
Klamath Falls Oregon XXXXX

Re: Notice of Layoff

Dear XXXXX,

TechFive, LLC, a subsidiary of iQor, US Inc. (the “Company”) has determined that it must close its facility located at 6000 New Way, Klamath Falls, OR 97601 (the “Facility”) by August 30, 2019. The entire facility will be closed and all employees at the facility will be impacted. This closure is expected to be permanent. There are ongoing efforts to contract with another vendor to continue operations in Klamath Falls but at this time, we do not have a signed contract to continue operations. Should we be successful in that venture, this notification will be withdrawn.

Based on the information currently available, we expect that your position will be eliminated, and you will be separated from employment with the Company between August 16, 2019 and on August 30, 2019.

Job titles of positions to be affected, and the anticipated number of employees to be laid off in each job classification are detailed below.

Agent                            236
Quality                          5
Senior Agent                 14
Support Staff                 8
Supervisor Operations   26
Trainer                           6
Manager Operations      5
Admin Support              2
Director Operations       1

You will be paid on your regular wages through the date of your separation. Your accrued but unused Free Time will be paid when your employment with the Company terminates. You will not have the right to displace other employees working for the Company. We anticipate that your layoff will be permanent. If there are further developments that change or affect these plans, including the timing of your layoff, we will notify you as soon as possible.

If you continue working for the Company through your separation date the Company will pay you a severance payment provided that you execute a severance agreement, (less all applicable withholdings.) A copy of the severance agreement will be provided to you prior to your separation date. You will be expected to abide be the Company’s policies through the end of your employment with the Company. During the remainder of your employment, you also will be expected to comply with all reasonable directives to assist in the closing of this program, which may require the performance of different tasks and responsibilities.

To the extent these plans require advance notice under state or federal law, including the Worker Adjustment and Retraining Notification Act, this letter is intended to fulfill the requirements of such laws. By providing this information, however, the Company does not concede that any such laws apply or that notice is required.

We acknowledge that this is a difficult time and appreciate your service to the Company. If you have any questions or would like further information, please contact Marily Gueltzow at 541-363-4426.

Sincerely,

Sonia Goyal
Vice President, Human Resources

Klamath Falls News will continue to monitor this developing situation and provide updates as they become available.